The car wash service charge will be subtracted if the vehicle is not returned in compliance with the terms of the rental.

Absolutely, our clients whose names appear as "driver/additional driver" in the rental agreement are eligible to pick up the vehicle after it has been rented.

You can get in touch with us at [email protected] or by calling our +90 530 118 74 23 call center with questions about new rental requests or changes to existing reservations.

We have a maximum age and license for each car category you select. The vehicle's age restrictions are raised to a higher vehicle group when the Young Driver Package is installed. You can use the Young Driver Package, which is written every day, if your age group does not fit the requirements but your driving license is adequate.

Traffic Insurance, which is If the customer does not purchase any of the insurance coverages offered at the time of signature, the customer will pay to the company the material damages, damage cost, loss of value, and compensation for loss of commercial profits that may arise due to damage to the company's vehicle, taking into account the fault in the accident.

Mini Damage Insurance package, Super Insurance package, and Premium Insurance package

It is a damage assurance package that offers repairs to the customer with a declaration of up to 3,000 TL for unilateral damage cases where it is not possible to prepare a report or keep a report.

It is a damage assurance package that provides free repair of tires or windshield upon written declaration of the driver, without requiring the police/gendarmerie or accident report, in case of tire or glass damage occurring other than an accident.

It is an assurance package that provides exemption assurance of 20% of the value of the vehicle at the time of the accident in case a report is prepared and a report is kept as a result of an accident with the vehicle.

In cases where the fault belongs to the renter as a result of an accident with the vehicle, the amounts requested for the damage cost of the rented vehicle, loss of value, loss of day/deprivation fee/loss of earnings compensation, and amounts outside the insurance limits in terms of material and moral compensation claims due to damages incurred in third parties. It is an assurance package that provides a 25% discount on the remaining price after deducting the exemption guarantee. Within the scope of this assurance package, the customer is not provided with a replacement vehicle service due to the accident, and the tenant remains responsible for the loss of earnings during the repair of the vehicle.

It is a damage assurance package that offers repairs to the customer with a declaration of up to 7,000 TL for unilateral damage cases where it is not possible to prepare a report or keep a report.

It is a damage assurance package that provides free repair of tires or windshield upon written declaration of the driver, without requiring the police/gendarmerie or accident report, in case of tire or glass damage occurring other than an accident.

It is an assurance package that provides exemption assurance of 20% of the value of the vehicle at the time of the accident in case a report is prepared and a report is kept as a result of an accident with the vehicle.

In cases where the fault belongs to the renter as a result of an accident with the vehicle, the amounts requested for the damage cost of the rented vehicle, loss of value, loss of day/deprivation fee/loss of earnings compensation, and amounts outside the insurance limits in terms of material and moral compensation claims due to damages incurred in third parties. It is an assurance package that provides a 50% discount on the remaining amount after deducting the exemption guarantee. Within the scope of this assurance package, no replacement vehicle service is provided to the customer due to the accident, and the lessee remains responsible for the loss of earnings during the repair of the vehicle.

It is a damage assurance package that offers repairs to the customer with a declaration of up to 12,000 TL for unilateral damage cases where it is not possible to prepare a report or keep a report.

It is a damage assurance package that provides free repair of tires and windshield upon written declaration of the driver, without requiring the police/gendarmerie or accident report, in case of tire and glass damage that occurs other than an accident.

In cases where a report is prepared and a report is kept as a result of an accident with the vehicle, in cases where the fault belongs to the tenant as a result of the accident with the vehicle, the cost of damage to the rented vehicle and the other party's vehicle, value losses, loss of day/deprivation fee/loss of earnings compensation, It is an assurance package that provides a 100% discount on amounts outside the insurance limits in terms of material and moral compensation claims due to damages occurring to third parties. Within the scope of this assurance package, whether a replacement vehicle service will be provided to the customer due to an accident is determined according to the fault of the tenant in the accident. In this assurance package, the tenant is not responsible for any loss of income during the repair of the vehicle.

-Every accident in which the person driving the car is involved under the influence of alcohol or drugs exceeding the legal limit,

-The car is tied up by law enforcement officers due to its driver,

-Hitting the underside of the car without any accident,

-Burning the seat upholstery of the car, spilling liquid, delivering it extremely dirty,

-The car can be used in mountainous terrain, sandy areas, swamps, beaches, etc. Damages caused by the use of automobiles for purposes, places and roads that are contrary to their endurance and characteristics on roads that are not suitable for traffic, rallies, speed trials, motor sports and driving in areas closed to traffic,

-The client is responsible for any damage or damage caused by carelessness, carelessness or excessive force, as determined and reported by the authorized services.

-Theft of your personal belongings from the car, theft of the vehicle's keys, falling into water, loss of license, license plate and/or equipment, wheel cover and spare wheel, loss and damage of additional rented products,

-Accidents or damages involving a driver who is not registered in the contract,

-Damages that may occur due to natural disasters if the tenant does not take precautions,

-Damages caused by carrying uncaged animals in the car,

-Error in use and/or carelessness, imprudence, etc. All damages, including all kinds of mechanical and electrical, caused by reasons (including, but not limited to, transmission failure due to incorrect gear shifting, damage that may occur due to continuing to use the vehicle even though the warning light is on, fuel-related malfunctions and damages, etc.),

-Damages that may occur due to sabotage, terrorism and social events if the tenant does not take precautions.

-Expenses, damage, etc. incurred as a result of incorrect or incomplete information provided during rental.EXCEPT FOR MUTUAL AND UNILATERED TRAFFIC ---ACCIDENTS, AN ACCIDENT REPORT AND ALCOHOL REPORT MUST BE PROVIDED. IF THE RELEVANT REPORT IS NOT PREPARED, THE CLIENT IS FULLY RESPONSIBLE FOR ANY DAMAGES CAUSED

No. Our vehicles can only be used within the borders of Turkey.

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In case of sending with missing fuel, the missing fuel amount will be collected from our customers.

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The plates define the HGS labels. Throughout your trip, there is no payment required. After the rental, HGS control will be given by the office where you return the car, and the payment card will be collected.

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In compliance with the terms of rental, Findeks requests financial inquiries from our clients. (For a safer rental and driving experience, our customers who haven't rented a car from us in the previous six months will have their finances analyzed via the findeks.com website. Even though a reservation has been made, the vehicle will not be delivered if the report submission is not approved by you or if the financial analysis result does not meet the requirements of MUSA rent a car rental.) 

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dIn compliance with the terms of rental, Findeks requests financial inquiries from our clients. (For a safer rental and driving experience, our customers who haven't rented a car from us in the previous six months will have their finances analyzed via the findeks.com website. Even though a reservation has been made, the vehicle will not be delivered if the report submission is not approved by you or if the financial analysis result does not meet the requirements of MUSA rent a car rental.) 

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According to the accident situation and the coverage insurance you bought, a replacement vehicle can be given with report control. A replacement vehicle cannot be provided after every accident, and our relevant department informs our drivers when necessary.

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Accident report- accident photos from all the sides-driving license, car registration, and insurance policy for the other party-telephone number for the other party.  
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