Car Rental Conditions
Credit card usage, Deposit and Financial data
Our rental customers are required to have a credit card issued in their name at the time of rental. This credit card must be available for internet use. Although it varies depending on the group of vehicle rented from this credit card, a pre-authorization amount will be taken for economical, economy plus, middle, middle plus, SUV, mini van, lux, and lux plus vehicles. 10 business days after the end of your rental, written information will be sent to the relevant bank to remove the provision. Since they are not a pre-authorized sales transaction, you do not have to pay it to the bank.
In order to ensure a safer driving, rental and fulfillment of the contract concluded with you and to reduce the risks arising from the contract, financial analyzes of our customers who have not rented a car from our company in the last 6 months may be requested to be made through the findeks.com (KKB Kredi Kayit Bureau A.Ş) website. After the report is shared with MUSA by the customer, Musa rent a car will re-evaluate the report with its own calculation method and see whether it complies with the rental conditions. Even if a reservation is made for car rental requests that do not comply with the conditions, the vehicle will not be delivered and the payment amount will be refunded to the customer even if the payment has been made.
If our customers do not prefer report sharing, our customer will be asked to provide separate authorizations of 50,000 TL each from the credit card obtained in his/her name from three different banks, provided that only the Economy group vehicle is delivered. Even if a reservation has been made for the car rental requests of our customers who do not comply with this condition, the vehicle will not be delivered and the payment amount will be refunded to the customer even if the payment has been made.
Prepaid reservation conditions
The credit card holder from whom the payment is made (the user name must be written on the card) and the person who will purchase the vehicle must be the same. The credit card used for payment will be requested to be presented at the office.
Our reservation cancellation and refund conditions for the car you rented from Musa are as follows:
1- If there are more than 10 days until the rental date, you can cancel your reservation without giving any reason. The entire reservation fee will be refunded to the credit card you provided during rental within 7 business days.
2- If the reservation is canceled less than 10 days before the rental date, the 3-day rental fee and the extra purchased services and products are deducted from the reservation amount and the remaining amount is refunded to the credit card you provided during the rental within 7 days. If the rental period is less than 3 days, no refund will be made.
3- If the vehicle is not picked up at the rental time without canceling the reservation, the provisions regarding cancellation of the reservation in less than 1 hour will be applied and the remaining amount, after deducting the 3-day rental fee and extra purchased services and products, will be refunded to the credit card you provided during the rental within 7 days.
4- If the vehicle is delivered earlier than the rental period, no refund will be made for the remaining days.
5- Cancellation notifications must be made in writing to [email protected] or to our reservation center via phone number +90 530 118 74 23.
Services and products excluded from MUSA Rent a Car prices
Motor Vehicles Compulsory Financial Liability Insurance of the vehicle rented to the CUSTOMER within the scope of the rental agreement and general conditions has been taken out by the LESSOR. Material damages and treatment expenses to other motor land transport vehicles, third parties and passengers in the vehicle are limited to the scope and limits of the vehicle's Compulsory Financial Liability Liability Insurance, and all responsibilities and liabilities that may arise, including material and moral damages, loss of value and loss of earnings, are the CUSTOMER's responsibility. It belongs to . If the customer does not purchase any of the insurance packages offered at the time of signature, the material damages, damage cost, loss of value, and compensation for loss of commercial profits that may arise due to damage to the vehicle belonging to the LESSER, taking into account the fault in the accident that will occur, will be paid to the LESSER by the CUSTOMER.
CUSTOMER, presented to him at the time of signing the lease; If he purchases one of the traffic insurance, Mini Damage Assurance Package, Super Damage Assurance Package and Premium Damage Assurance Package, which provides assurance against damages, by paying the package price in addition to the rental fee, he will be able to be relieved of his responsibilities within the framework of the conditions stated in the additional contract to this contract.
• COVERAGE PACKAGES
- MINI DAMAGE INSURANCE PACKAGE:
a. It is a damage assurance package that offers repairs to the customer with a declaration of up to 3,000 TL for unilateral damage cases where it is not possible to prepare a report or keep a report.
b. It is a damage assurance package that provides free repair of tires or windshield upon written declaration of the driver, without requiring the police/gendarmerie or accident report, in case of tire or glass damage occurring other than an accident.
c. It is an assurance package that provides exemption assurance of 20% of the value of the vehicle at the time of the accident in case a report is prepared and a report is kept as a result of an accident with the vehicle.
D. In cases where the fault belongs to the renter as a result of an accident with the vehicle, the amounts requested for the damage cost of the rented vehicle, loss of value, loss of day/deprivation fee/loss of earnings compensation, and amounts outside the insurance limits in terms of material and moral compensation claims due to damages incurred in third parties. It is an assurance package that provides a 25% discount on the remaining price after deducting the exemption guarantee. Within the scope of this assurance package, the customer is not provided with a replacement vehicle service due to the accident, and the customer remains responsible for the loss of earnings during the repair of the vehicle.
- SUPER COVERAGE PACKAGE
a. It is a damage assurance package that offers repairs to the customer with a declaration of up to 7,000 TL for unilateral damage cases where it is not possible to prepare a report or keep a report.
b. It is a damage assurance package that provides free repair of tires or windshield upon written declaration of the driver, without requiring the police/gendarmerie or accident report, in case of tire or glass damage occurring other than an accident.
c. It is an assurance package that provides exemption assurance of 20% of the value of the vehicle at the time of the accident in case a report is prepared and a report is kept as a result of an accident with the vehicle.
D. In cases where the fault belongs to the renter as a result of an accident with the vehicle, the amounts requested for the damage cost of the rented vehicle, loss of value, loss of day/deprivation fee/loss of earnings compensation, and amounts outside the insurance limits in terms of material and moral compensation claims due to damages incurred in third parties. It is an assurance package that provides a 50% discount on the remaining amount after deducting the exemption guarantee. Within the scope of this assurance package, no replacement vehicle service is provided to the customer due to the accident, and the lessee remains responsible for the loss of earnings during the repair of the vehicle.
- PREMİUM COVERAGE PACKAGE
a- It is a damage assurance package that offers repairs to the customer with a declaration of up to 12,000 TL for unilateral damage cases where it is not possible to prepare a report or keep a report.
b- It is a damage assurance package that provides free repair of tires and windshield upon written declaration of the driver, without requiring the police/gendarmerie or accident report, in case of tire and glass damage that occurs other than an accident.
c- In cases where a report is prepared and a report is kept as a result of an accident with the vehicle, in cases where the fault belongs to the customer as a result of the accident with the vehicle, the cost of damage to the rented vehicle and the other party's vehicle, value losses, loss of day/deprivation fee/loss of earnings compensation, It is an assurance package that provides a 100% discount on amounts outside the insurance limits in terms of material and moral compensation claims due to damages occurring to third parties. Within the scope of this assurance package, whether a replacement vehicle service will be provided to the customer due to an accident is determined according to the fault of the customer in the accident. In this assurance package, the customer is not responsible for any loss of income during the repair of the vehicle.
Situations Excluded from the Scope of Assurance Packages:
Situations Excluded from the Scope of Assurance Packages:
Every accident in which the person driving the car is involved under the influence of alcohol or drugs exceeding the legal limit,
The car is tied up by law enforcement officers due to its driver,
Hitting the underside of the car without any accident,
Burning the seat upholstery of the car, spilling liquid, delivering it extremely dirty,
The car can be used in mountainous terrain, sandy areas, swamps, beaches, etc. Damages caused by the use of automobiles for purposes, places and roads that are contrary to their endurance and characteristics, on roads that are not suitable for traffic, rallies, speed trials, motor sports and driving in areas closed to traffic,
The customer is responsible for any damage or damage caused by carelessness, carelessness or excessive force, as determined and reported by the authorized services.
Theft of your personal belongings from the car, theft of the vehicle's keys, falling into water, loss of license, license plate and/or equipment, wheel cover and spare wheel, loss and damage of additional rented products,
Accidents or damages involving a driver who is not registered in the contract,
Damages that may occur due to natural disasters if the customer does not take precautions,
Damages caused by carrying uncaged animals in the car,
Error in use and/or carelessness, imprudence, etc. All damages, including all kinds of mechanical and electrical, caused by reasons (including, but not limited to, transmission failure due to incorrect gear shifting, damage that may occur due to continuing to use the vehicle even though the warning light is on, fuel-related malfunctions and damages, etc.),
Damages that may occur due to sabotage, terrorism and social events if the customer does not take precautions.
Expenses, damage, etc. incurred as a result of incorrect or incomplete information provided during rental.
EXCEPT FOR MUTUAL AND UNILATERED TRAFFIC ACCIDENTS, AN ACCIDENT REPORT AND ALCOHOL REPORT MUST BE PROVIDED. IF THE RELEVANT REPORT IS NOT PREPARED, THE customer IS FULLY RESPONSIBLE FOR ANY DAMAGES CAUSED.
VEHICLE PICKUP AT THE LOCATION
If the vehicle is desired to be rented or delivered at a point other than the specified stations, a delivery fee will be applied.
• FUEL
Vehicles are delivered with a full tank of fuel whenever possible and a full tank of fuel is requested to be returned. If the vehicle is delivered with a full tank and returned to us with a missing tank of fuel, the calculated fuel fee will be requested from the renter. It will be much more economical for the renter to deliver the vehicle with the fuel level it was purchased for.
• HGS
The usage fee for the HGS service used in toll highway and bridge crossings will be collected from the customer.
• UNLIMITED KM PACKAGE
Limited mileage is applied to your rentals. You can do a maximum of 150 km / day in a rental. If you exceed the mileage, you will be charged extra depending on the vehicle group. If you buy this package, km will be unlimited.
• ADDITIONAL DRIVER
2 additional drivers can be added for a fee, provided that the driver's license is shown and the rental prerequisites are met (except for the deposit prerequisite).
• BABY SEAT
Baby and child seats can be provided in the vehicles. If you specify it during your reservation, our reservation managers will inform you.
• REQUESTS FOR CHANGE IN THE RENTAL CONTRACT
In cases where it is not possible to meet a requested change operationally (the vehicle has a reservation, maintenance mileage is due, etc.), this request may not be met. Even if the change request is accepted, an additional fee may be charged as this will change the initially determined price calculation. . A change in any of the following conditions may change the rental terms. The request for extension of the rental period is received by phone at the first extension and the fee is collected and confirmed by mail order. In subsequent extension requests, the vehicle must be brought to one of the MUSA rent a car offices and checked.
- Changing the return date and time (extension/early return)
- Change of return station
- Vehicle group change
- Request to add an additional driver to the contract
- Time difference
Rental period is 24 hours. An amount of 30% of the daily rental fee may be requested for each hour of late delivery. Delays in vehicle delivery without approval may cause the Insurance Benefit Coverage (Full or Exempt Accident Coverage) to be disabled and may also result in an additional time difference fee.
• YOUNG DRIVER
When renting a car, the age and driving license years specified in the vehicle groups are required. Failure to meet these conditions
In this case, you can rent a car in a higher class by purchasing the 'Young Driver Package'.
• TRAFFIC PENALTY SERVICE COST
The customer is responsible for any traffic fines arising from the use of the vehicle during your rental period.,
• OTHER OPERATIONAL EXTRAS
You can get information about the prices and availability of the services you think you may need during your trip by informing our reservation officers.
Reservation terms
Required identification documents:
For Turkish Citizen: ID and Driving License
Turkish citizens who will rent know and accept that it is only possible to drive in our country with driver's licenses obtained from foreign countries under the following terms and conditions:
With driver's licenses obtained from foreign countries, the vehicle can be used for a maximum of 1 year from the date of entry into our country.
Those who have been in our country for more than six months are required to have the Turkish translation of their driver's license approved by foreign representatives or a notary, along with their driver's license, while driving.
At the end of one year, in order to drive in our country, it is mandatory to replace the driver's licenses obtained from foreign countries with our country's driver's license.
Foreign nationals who will rent know and accept that it is possible to drive in our country with the driver's licenses they have obtained from foreign countries under the following terms and conditions:
With driver's licenses obtained from foreign countries, the vehicle can be used for a maximum of six months from the date of entry into our country.
At the end of six months, in order to drive in our country, driver's licenses obtained from foreign countries must be replaced with our country's driver's license.
For foreign driver's licenses, if the driver's license issue date and the customer's name are written in Latin alphabet and can be read, car rental can be made. If it is not written in the Latin alphabet, a notarized translation must be declared.
Minimum rental period: The company requests that the minimum rental period be 3 days.
Additional driver: An additional driver can be added to the main customer, provided that the conditions for him/her are the same as those for the main driver, and the additional driver's data must be recorded in the rental agreement with the main driver. .
Provision amount (DEPOSIT): The deposit amount is determined according to the category of the requested vehicle.
Customer's age: The company requires a minimum age of the customer (21) and maximum age (70).
We provide details about the ages of the customers, the vehicle categories they are allowed to use and the driver's license age in the table below:
| Araç Grupu | Örnek Araçlar |
| ECONOMY / ECONOMY PLUS | Renault symbol, renault clio, Peugeot 301, fiat egea, Hyundai i20, dacia sandero, renault taliant |
| MİDDLE | Renault megane, Volkswagen jetta, honda city, Toyota corolla, dacia lodgy, skoda rapid, opel astra, Peugeot 208, vw polo, skoda fabia, kia cerato, opel corsa |
| MİNİ VAN / SUV / MİDDLE PLUS | Vw passat, Toyota corolla hybrid, Hyundai bayon, seat arona, vw tiguan, seat ateca, Peugeot 2008, opel mokka, Peugeot 5008, Citroen jumpy, ford custom |
| LUX / LUX PLUS | Audi a3, bmw 216d, bmw 520i |
| Car Category | Age | Ehliyet | ||||
| 21 | 23 | 25 | 28 | |||
| 1 | ECONOMY / ECONOMY PLUS | 6 Monthes | ||||
| 2 | MİDDLE | X | 6 Monthes | |||
| 3 | MİNİ VAN / SUV / MİDDLE PLUS | X | X | 1 YEAR | ||
| 4 | LUX / LUX PLUS | X | X | X | 1 Year |
Customer's commitment
The customer's commitment to comply with the contract signed between him and the company.
The customer must have his identification documents with him when picking up and delivering the vehicle, and all of them must be valid.
The customer's commitment to assume full responsibility for the authenticity of the identification documents provided.
The customer undertakes to pick up the vehicle himself and sign the rental agreement himself.
The customer's commitment to the agreed pickup and delivery date.
If the customer wishes to extend the contract, his commitment; Contact us 48 hours before the contract ends.
The customer's obligation to pay toll fees (HGS) to the company.
Obligation to pay for traffic violations caused by the customer.
The customer is obliged to return the vehicle with the fuel index at which it was delivered or to pay some money for the fuel consumed.
The customer undertakes to return the car as it was received, clean inside and out, or to pay an amount of money to have the car washed.
The customer's obligation to return the vehicle in intact condition as it was received or to pay compensation for new damages that may arise from its use.
The customer is obliged to use the vehicle himself or the additional driver whose information is registered in the contract, and it is strictly prohibited for anyone other than the contracted customer and the additional driver, if any, to use the vehicle.
The customer's obligation to pay the value of additional mileage exceeded by the authorized mileage.
When an accident occurs, the customer is obliged to keep a report of the accident, "God forbid", and to contact us if he/she needs help.
The customer's commitment to comply with the traffic rules in Turkey.
The obligation of the customer to inform the company before leaving Istanbul and in case he travels without the knowledge of the company; The company has the right to take appropriate measures against him.
Company's commitment
The company's commitment to comply with the terms of the contract signed between itself and the customer.
The Company's commitment to the security and privacy of customer data and information.
The company's commitment to transparency and reliability with customers.
The company's commitment to measuring customer satisfaction and taking into account their suggestions at the end of the contract period and throughout the contract period.
The company's commitment to paying attention to customer complaints, knowing their causes, and addressing them.
The company's commitment to deliver the car to the customer in good condition, internally and externally.
The company's commitment to deliver the car clean, free of unpleasant odors such as smoke.
The company's commitment to deliver the car to the customer with fuel.
The company's commitment regarding the date and place of delivery and delivery of the vehicle.
The company's commitment to provide the customer with 150 kilometers per day for each day of the rental period.
The company's commitment to refund the provision fee to the customer when he/she picks up the vehicle, after deducting any fees owed to him/her such as additional mileage value, tolls, violations, oil level, cleanliness of the vehicle, any damage... if any.
The company's commitment to extend the customer's lease; An alternative vehicle can be provided upon request or 48 hours before the end of the contract.
The company's commitment to serve the customer around the clock and assist him in all circumstances.
The company's commitment to provide a new car upon receipt of the car; For periodic maintenance, emergency repair or inspection purposes.